Privacy Policy for Rudraxis Store

Last Updated: April 3, 2025

1. Introduction

Welcome to Rudraxis Store. We deeply respect your privacy and are committed to protecting the personal information you share with us, especially when engaging with items of a spiritual nature. This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our website and services (collectively, the “Service”). It also informs you about your privacy rights and how the law protects you.

We utilize your Personal Data primarily to provide and enhance the Service, ensuring a smooth and secure experience from Browse our collection of Buddhist artifacts and spiritual tools to receiving your order. By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. We aim for transparency in how we handle your data.

2. Interpretation and Definitions

Interpretation Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions For the purposes of this Privacy Policy:

  • Account: Means a unique account created for You to access our Service or parts of our Service.
  • Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Rudraxis Store, operating from Nepal.
  • Cookies: Are small files placed on Your computer, mobile device, or any other device by a website. They contain details of Your Browse history on that website among their many uses, helping to improve user experience.
  • Country: Refers to Nepal, where the Company’s main operations are based.
  • Device: Means any device that can access the Service, such as a computer, smartphone, or digital tablet.
  • Personal Data: Is any information that relates to an identified or identifiable individual. This includes information you provide directly and information collected automatically.
  • Service: Refers to the Rudraxis.com website and related services offered by the Company.
  • Service Provider: Means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service (e.g., website hosting, payment processors, shipping carriers), provide the Service on Our behalf, perform Service-related tasks, or assist Us in analyzing how the Service is used.
  • Usage Data: Refers to data collected automatically, generated either by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit, IP address).
  • Website: Refers to Rudraxis.com.
  • You: Means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
     

3. Collecting and Using Your Personal Data

Types of Data Collected

  • Personal Data: While using Our Service, particularly when making a purchase or creating an account, We may ask You to provide Us with certain personally identifiable information essential for contacting You, identifying You, and fulfilling Your orders. This information may include, but is not limited to:

    • Email address (for communication, order confirmations, and account management)
    • First name and last name (for personalization and shipping)
    • Phone number (primarily for order clarification or shipping carrier contact, if needed)
    • Full Address: Street address, State/Province, ZIP/Postal code, City, Country (crucial for delivering your physical products)

  • Usage Data: Usage Data is collected automatically when You interact with the Service. This data helps us understand how visitors use our Website, improve its functionality, and ensure security. Usage Data may include information such as:

    • Your Device’s Internet Protocol (IP) address
    • Browser type and version
    • The specific pages of our Service that You visit
    • The time and date of Your visit
    • The time spent on those pages
    • Unique device identifiers (e.g., for mobile devices)
    • Other diagnostic data to help us troubleshoot issues.

    When You access the Service via a mobile device, We may automatically collect information like the type of mobile device, its unique ID, IP address, mobile operating system, mobile browser type, and other device identifiers. We also collect information Your browser sends whenever You visit our Service, regardless of the device used. This helps ensure compatibility and optimize the user experience across different platforms.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (like web beacons, tags, and scripts) to track activity on Our Service, store certain information, analyze usage patterns, and improve Our offerings.

  • Cookies or Browser Cookies: A small text file placed on Your Device. You can configure Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, disabling Cookies may prevent You from using some essential parts of our Service (like the shopping cart). Our Service uses Cookies unless You have adjusted Your browser settings to refuse them.
  • Web Beacons: Small electronic files (also known as clear gifs or pixel tags) embedded in certain pages of our Service or in our emails. They help us count users who visited those pages or opened an email, gather website statistics (like section popularity), and verify system integrity.

Types of Cookies We Use:

Cookies can be “Session” (deleted when you close your browser) or “Persistent” (remain on your device until they expire or you delete them). We use both types for the following purposes:

  • Necessary / Essential Cookies
    • Type: Session Cookies
    • Administered by: Us
    • Purpose: Crucial for providing services available through the Website, like accessing secure areas or using the shopping cart. They authenticate users and help prevent fraudulent use of accounts. Without these, requested services cannot function.
  • Cookies Policy / Notice Acceptance Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: Identify if users have acknowledged and accepted the use of cookies on the Website.
  • Functionality Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: Allow us to remember choices You make on the Website (e.g., login details, language preference). This provides a more personalized experience and saves you from re-entering preferences during each visit.

For comprehensive information about the cookies we use and your choices regarding them, please refer to the relevant sections within this Privacy Policy.

4. Use of Your Personal Data

The Company uses Personal Data for the following legitimate purposes:

  • To provide and maintain our Service: Including monitoring Service usage, ensuring security, and troubleshooting issues.
  • To manage Your Account: Managing Your registration and providing access to functionalities available to registered users.
  • For the performance of a contract: Fulfilling our obligations related to Your purchases. This involves processing your order, handling payments, arranging shipment of the products, items, or services You bought, and managing returns or exchanges according to our policies.
  • To contact You: Communicating via email, phone, SMS, or other electronic means (like app push notifications, if applicable) regarding Your orders (confirmations, shipping updates), account information, necessary security updates, or customer service inquiries.
  • To provide You with marketing communications: Sending news, special offers on spiritual items, information about events, or details on other goods and services similar to those you’ve shown interest in, unless You have opted out of receiving such communications.
  • To manage Your requests: Responding to and managing your inquiries, feedback, or requests submitted to Us.
  • For business transfers: Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets. In such events, Personal Data held by Us about our Service users may be among the transferred assets.
  • For other purposes: Such as internal data analysis, identifying usage trends to improve the Website layout and product offerings, determining the effectiveness of promotional campaigns, and generally evaluating and improving Our Service, products, marketing, and Your overall experience.

5. Sharing Your Personal Information

We value your trust and share your personal information only in specific situations:

  • With Service Providers: We share necessary personal information with trusted third-party Service Providers to perform essential functions. Examples include:
    • Payment Processors: To securely process your payments (We do not store your full credit card details).
    • Shipping Carriers (e.g., DHL, USPS, TNT, EMS): To deliver your orders (requiring name, address, phone number, email).
    • Website Hosting & Analytics Providers: To operate and analyze the use of our Service. We only share the information required for them to perform their specific services and require them to uphold data protection standards.
  • For business transfers: As described above, Your information may be shared or transferred during negotiations or completion of any merger, sale of Company assets, financing, or acquisition of Our business.
  • With Affiliates: We may share Your information with Our affiliates (parent company, subsidiaries, joint venture partners, or companies under common control), requiring them to honor this Privacy Policy.
     
  • With business partners: We may share limited information with business partners for specific collaborations or promotions, typically with your awareness or consent.
  • With other users: If you interact in public areas of the Service (e.g., product reviews), the information you share may be visible to all users and publicly distributed.
  • With Your consent: We may disclose Your personal information for any other purpose not listed above, but only with Your explicit consent.

6. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. Key considerations for retention include:

  • Fulfilling orders and managing customer relationships.
  • Complying with legal obligations (e.g., retaining transaction data for tax or accounting purposes as required by applicable laws).
  • Resolving disputes or potential disputes.
  • Enforcing our legal agreements and policies.

Usage Data is generally retained for a shorter period for internal analysis, improving site functionality, or strengthening security, unless longer retention is legally required or necessary for these purposes.

7. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices in Nepal and potentially in other locations where our Service Providers operate. This means your information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ. 

By providing Your information and consenting to this Privacy Policy, You agree to such transfers. The Company takes all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy. We will not transfer Your Personal Data to an organization or country unless adequate data protection controls, including regarding the security of your data, are in place.

8. Disclosure of Your Personal Data

Beyond the sharing scenarios mentioned above, We may disclose Your Personal Data under specific circumstances:

  • Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice (e.g., via email or a prominent notice on our site) before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Law Enforcement: Under certain conditions, the Company may be required to disclose Your Personal Data if mandated by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Other Legal Requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation.
    • Protect and defend the rights or property of the Company.
    • Prevent or investigate possible wrongdoing in connection with the Service.
    • Protect the personal safety of Users of the Service or the public.
    • Protect against legal liability.

9. Security of Your Personal Data

The security of Your Personal Data is a priority for Us. We implement reasonable administrative, technical, and physical security measures designed to protect the information We collect. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

10. Your Privacy Rights

Depending on your location and applicable data protection laws (such as GDPR in Europe or CCPA in California), you may have certain rights regarding your Personal Data. These rights may include:

  • The right to access: You may have the right to request copies of the Personal Data We hold about you.
  • The right to rectification: You may have the right to request correction of any inaccurate or incomplete Personal Data.
  • The right to erasure (Right to be Forgotten): You may have the right to request the deletion of your Personal Data under certain conditions.
  • The right to restrict processing: You may have the right to request that We restrict the processing of your Personal Data under certain conditions.   
     
  • The right to object to processing: You may have the right to object to Our processing of your Personal Data under certain conditions, particularly for direct marketing.
     
  • The right to data portability: You may have the right to request that We transfer the data We have collected about you to another organization, or directly to you, under certain conditions. 
     
  • The right to withdraw consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time. 
     

To exercise any of these rights, or if you have questions about them, please contact us using the details provided below. We will respond to your request in accordance with applicable law.

11. Children’s Privacy

Our Service is not intended for individuals under the age of 13 (or a higher age threshold if stipulated by local law). We do not knowingly collect personally identifiable information from anyone under this age. If You are a parent or guardian and become aware that Your child has provided Us with Personal Data without appropriate consent, please contact Us immediately. If We become aware that We have inadvertently collected Personal Data from a child without verification of parental consent, We will take steps to remove that information from Our servers. If consent is the legal basis for processing in your country and parental consent is required, We may request parental consent before collecting and using that information.

12. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify You of any significant changes by posting the new Privacy Policy on this page. 

We will inform You via email and/or a prominent notice on Our Service before the change becomes effective, and we will update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, concerns about your data, or wish to exercise your privacy rights, please contact us:

  • By email: one@rudraxis.com
  • By visiting this page on our website: Contact